Apple is constantly introducing new software features into their products. One new feature of iOS 18 introduced the ability to request or give remote control during a FaceTime call. During a one-to-one FaceTime video or audio call, you can remotely control someone else’s screen or allow a trusted person to remotely control your phone. The person controlling the screen can help with an issue or demonstrate how to use an app.
How can scammers use this?
Scammers have figured out new ways to use this FaceTime feature against individuals. They initiate a phone call and pretend to be Apple Support and gain the trust of the target. Once a screen share is initiated and the remote control request is accepted, the scammers have free reign of your device. Their main target is your bank account. During the remote control session, the attacker can launch your banking app and wire transfer your funds to any account they own.
Protecting yourself
Apple’s new FaceTime screen sharing and remote control feature in iOS 18 is a game-changer for remote tech support—but it also presents a security risk if misused. Knowing how it works is key to preventing unauthorized access to your iPhone.
Never grant control to anyone you don’t trust. Scammers could pretend to be tech support to gain access to your device.
Watch out for phishing attempts. Unless you have requested a callback personally, No legitimate bank, billing department or company will ask to FaceTime and control your screen to help you pay bills or obtain money. If you receive such a request, it is almost certainly a scam.
Be mindful of what’s on your screen. If you share your screen, avoid showing personal information like passwords or financial details.