What if a street light or power line pole is down? (This applies to downed wires as well.)

If it is obstructing traffic, or it is a power line pole, or a power line, call the Police Department at 863-421-3636 to ensure the safety of the situation. You can call the Public Works Department at 863-421-3777, please give as much information as possible (number on the pole and/or the address closest to the pole). If this is a power line or power line pole do not go near it, just call the Police Department or Public Works Department. If it is a street light pole and it is not an emergency, please call Duke Energy at 800-700-8744, or notify the Public Works Department 863-421-3777.

Show All Answers

1. How do I turn on/off or transfer Utility Services (Water and Wastewater)?
2. When is the cut-off date?
3. When are the utility bills mailed?
4. When are utility bills due?
5. How do I pay my utility bill?
6. What is the mailing address for utility payments?
7. What forms of payment does the city of Haines City accept?
8. If a street light is out, who should I call?
9. What if a street light or power line pole is down? (This applies to downed wires as well.)