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Police

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1. Where is the Police Department located?

The Haines City Police Department is located at 35400 US Highway 27, Haines City, FL 33844

2. What do I do during a traffic stop?

The Supreme Court has ruled that a Law Enforcement Officer maintains control of the driver and passengers. If the officer instructs you to remain seated in your vehicle, or instructs you to exit your vehicle, those are lawful commands and must be followed or an arrest may be effected. 

3. Where can I get fingerprinted?

We offer fingerprinting services at the Police Department Monday through Friday from 8 a.m. to 5.pm. (excluding holidays). The cost for inked fingerprints is $5 per card.

4. Can you email my crash report?

Crash reports are not usually emailed due to the nature of the incident, but can be purchased online from Lexis/Nexis Crash Reports

5. How can I obtain a local background check?

A CERTIFIED local records check can be obtained at the Police Department for $1.00.

6. How can I obtain a VIN verification?

Vehicle VIN verifications can be obtained at the Police Department for $5.00.

7. Can I pay my traffic ticket at the Police Department?

No monies are accepted at this location for any type of citation. Traffic Citations can be paid at the nearest Polk County Clerk’s office and Red Light Camera Tickets can be mailed or paid online.

8. How can I submit a worthless check?

A worthless check affidavit can be picked up at the Records Department with complete instructions.

9. Who do I contact with questions about my case?

If you have questions regarding your case, you may call the Criminal Investigations Division at 863-421-3636 with your case number to find out the status of your investigation.  A detective will be assigned to your case, and that detective will also contact you to inquire if you have additional information to add to your report or to follow up with additional questions regarding your investigation.

10. Do you have a lost and found?

All lost and found items that are turned in to the Police Department are stored in our Evidence Section. You can contact our Evidence Technician at 863-421-3636 x2251 Monday through Friday between 8 a.m. and 5 p.m. if you think we may have your lost item.

11. What is Code Compliance?

The Code Compliance Unit ensures compliance with the City’s codes and ordinances relating to housing, overgrowth, open storage/care of premises, zoning, disabled/abandoned vehicles, minimum maintenance for commercial structures, signage and other City ordinances and codes. Violators are provided time to correct violations and administrative hearings are scheduled for those that are not corrected. The Unit’s Code Compliance Officers are responsible for different areas/districts of the City.

12. I have received a notice from the City’s Code Compliance Officer for violating one of the City’s codes. I need more time to correct the problem; what should I do?

Before the deadline expires, call and speak with the Code Compliance Officer. Based on circumstances and your good faith effort, the deadline may be extended.

13. What happens when someone who was cited for violating a City ordinance or code fails to comply?

If the person in charge of the property has been cited for a violation and has made no effort to comply with the ordinance, the case will be presented to the City’s Code Enforcement Special Magistrate. A possible $250.00 daily fine may be imposed along with administrative cost may be assessed to the property owner for non-compliance and a lien will be recorded in public records against the property and all other properties that the owner of record owns.

14. What makes my car an inoperable vehicle?

If your vehicle cannot be legally operated on the road because of a cracked or missing windshield, broken lights, etc., it is considered inoperative. If the tag is expired and/or the tires are flat, the vehicle is also presumed inoperative. These vehicles must be stored inside a fully enclosed garage or removed from the property.

15. How can a citizen make a complaint against an agency member?

Citizen Complaint Policy

It is the policy of the Haines City Police Department to investigate all complaints (including anonymous) against the agency and its members and to maintain an Administrative Investigations (AI) function wherein all assigned complaints or cases involving the agency's integrity are thoroughly, expeditiously, and impartially investigated.

The agency’s administrative complaint policy is enumerated in Chapter 52.1 – Administrative Inquiries and Investigations.

How you, as a citizen, can make a complaint:

Online:

HCPD Citizens Input Form

By Telephone:
Monday through Friday, 8.m. to 5 p.m.:
Main Office (863) 421-3636
Administrative Investigations (863) 421-3636 ext. 2256 (to leave a message)

In Person:
Haines City Police Department, Monday through Friday, 8 a.m. to 5 p.m.

By Mail:
Haines City Police Department
Attn: Administrative Investigations
35400 Hwy 27 North
Haines City, FL  33844

16. What does CALEA stand for?

The CALEA acronym stands for Commission on Accreditation for Law Enforcement Agencies.

17. What are the Goals of CALEA?

• Strengthen crime prevention and control capabilities;
• Formalize essential management procedures;
• Establish fair and nondiscriminatory personnel practices;
• Improve service delivery;
• Solidify inter-agency cooperation and coordination; and
• Increase community and staff confidence in the agency

18. What is the CALEA Process?

• Requires an agency to develop a comprehensive, well thought out, uniform set of written directives.  This is one of the most successful methods for reaching administrative and operational goals, while also providing direction to personnel.
• Provide the necessary reports and analyses a CEO needs to make fact-based, informed management decisions.
• Require a preparedness program be put in place – so an agency is ready to address natural or man-made critical incidents.
• Are a means for developing or improving upon an agency’s relationship with the community?
• Strengthen an agency’s accountability, both within the agency and the community, through a continuum of standards that clearly defines authority, performance, and responsibilities.
• Can limit an agency’s liability and risk exposure because it demonstrates that internationally recognized standards for law enforcement have been met, as verified by a team of independent outside CALEA-trained assessors and compliance service members.
• Facilitates an agency’s pursuits of professional excellence.

19. What are the five steps of the CALEA Accreditation process?

1. Enrollment
2. Self-Assessment
3. On-site Assessment
4. Commission Review and Decision
5. Maintaining Compliance and Re-accreditation