Meet our dedicated team members

Tracy Mercer - Director


Direct Office Phone Number: (863) 421-9972 

Internal Office Extension 5972

The Department Director is responsible for activities through project development and oversight of program design and implementation, contract management, policies and directives, budgets, goals, and objectives to ensure the integrity of City projects and processes. 

Special Projects Director Tracy Mercer came to the City of Haines City in May 2018 as Utilities Director after retiring as Director from the City of Clearwater Utilities. Tracy earned an Associate of Science in Business Administration with a Paraprofessional in Accounting from South Florida Community College; Bachelor’s degree in Organizational Business from Warner University, and a Master’s degree in Business Administration from Webster University.

Adriana Trujillo - Operations Manager


Direct Office Phone Number: (863) 421-5562

Internal Office Extension: 5953

Adriana is presently the Operations Manager for the Special Projects Department. In her current role she is assisting the Department Director in managing diverse projects. She will continue collaborating with the Department Director with the daily operations of the department and in other projects as assigned.

Her experience includes managing capital improvement projects, grant management, coordinating intergovernmental projects, managing inter-jurisdictional agreements for road improvements, promoting business development opportunities, working on ordinance amendments, processing small- and large-scale land-use change petitions, and organizing local and regional urban planning events. 

Adriana is a Certified Planner (AICP) and a Certified Public Manager (CPM).  Adriana has a Master’s Degree in Community and Regional Planning and a Master’s Degree in Public Administration.

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